The purpose of this statement is to inform users of this website about what information is collected about them when they visit this site, how this information is used, if it is disclosed and the ways in which we protect users’ privacy.
The processing of the data you provide is necessary for the performance of the contract to which you are party or in order to answer enquiries at your request prior to entering into a contract. We will retain your data for the period of your booking or membership and if you wish us to contact you later for any business related purposes, please give your permission by signing up to our newsletter on the website or ticking the box on our booking form.
You will be asked, either when you register with us, or at other times, for information about yourself, such as your name, e-mail address, postal address and telephone number. In addition, when you order certain goods or services directly from us, we will need to know your credit/payment card number and expiration date. This is only kept for sufficient time to record your payment and is then securely destroyed. If you make a booking online your data is not held by us, it is collected by our third party booking and payment processors, who specialise in the secure online capture and processing of credit/debit card transactions.
You are under no obligation to provide this information, but if you don’t then we may not be able to provide you with certain services or personalise your experience and tailor our Services for you (for example, tell you about special offers on things you’re interested in).
Any information you provide will be held securely and in accordance with GDPR 2018. Your personal details will not normally be disclosed to third parties. In some circumstances however we may need to disclose your personal details to a third party so that they can provide a service you have requested, or fulfil a request for information. Any information about you that we pass to a third party will be held securely by that party, in accordance with GDPR 2018 and used only to provide the services or information you have requested.
You have a right to access the personal information held about you at any time. If you wish to do this, please contact the Estate Office, Fursdon Estate, Fursdon House, Exeter, EX5 5JS 01392 860860.
You have the right to request that we remove your personal data where there is no reason for us to hold it.
If you sign up to receive newsletters via this website we will use the information you give us to provide the service(s) you have requested. If you inform us that you wish to cancel a subscription we will remove you from our mailing list and your details will be deleted from our records within 72 hours. A newsletter subscription may also capture statistics such as open and links clicked to give us an indication of the popularity of the content and to help us make decisions about future content and formatting.
When we provide services, we want to make them easy, useful and reliable. Where services are delivered on the internet, this sometimes involves placing small amounts of information on your device, for example, your computer or mobile phone. These include small files known as cookies. They collect statistical data about your browsing actions and patterns and do not identify you personally. They aid us with providing a better website. In particular we use Google Analytics to do this, also to enhance your social experience there may be cookies from Facebook and Twitter for example.
It is possible to switch off cookies by setting your browser preferences. Turning cookies off may result in a loss of functionality when using our website.
Links to another website from this one
In addition, if you linked to our website from a third party site, we cannot be responsible for the privacy policies of that third party site and recommend that you check the policy of that third party site.
If an authority feels this does not comply in some way please advise through the contact details on this website.
Please email or phone the Estate Office at [email protected] or on 01392 860860.